Shipping policy
Effective Date: 7 September 2023
Thank you for choosing The Puntique! This Shipping Policy outlines the details of how we handle shipping and delivery for all orders placed through our website or other purchasing channels.
Shipping Locations: We currently offer shipping to all of USA. If you don't find your location listed, please contact our customer support team for further assistance.
Order Processing Time: Once an order is placed, it will typically take 5 business days to process before it is shipped if shipped from us. Our partner vendors have their own processing times. This time allows us to verify the payment, pack the order, and prepare it for shipment. Please note that processing times may be longer during peak seasons or special promotions, or by vendor availability.
Shipping Methods and Carriers: We use reputable shipping carriers to ensure safe and timely delivery of your orders. The available shipping methods will be displayed during the checkout process, and you can choose the one that suits your needs best. The shipping options may include standard, express, and expedited shipping, with corresponding delivery timeframes and costs.
Shipping Cost: The shipping cost will depend on the destination, weight, and dimensions of the package, as well as the chosen shipping method. The exact shipping fee will be calculated and displayed at checkout before you confirm your order. In general shipping is included in the price of the item.
Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track the status of your package. Please note that tracking information may take a short time to become available after the shipment has been processed.
Delivery Time: Delivery times will vary depending on the shipping method chosen and the destination. Estimated delivery times will be provided during the checkout process, but please note that these are approximate and not guaranteed. Delays in shipping may occur due to factors beyond our control, such as customs processing, weather conditions, or logistical issues with the shipping carrier.
Customs and Duties: For international orders, please be aware that additional customs duties, taxes, or fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
Order Tracking and Support: If you have any questions or concerns regarding your order, shipping, or delivery, please don't hesitate to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.
Damaged or Lost Shipments: In the unfortunate event that your order is damaged during transit or lost, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.
Returns and Exchanges: For information on returns and exchanges, please refer to our Return Policy [Link to the Return Policy].
Policy Updates: We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
By placing an order with The Puntique, you agree to abide by this Shipping Policy. Please make sure to read and understand the terms before making any purchases. If you have any questions or need further clarification, feel free to contact our customer support team.
Thank you for choosing The Puntique! We look forward to serving you and providing you with a great shopping experience.