Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thepuntique.com. Please note that returns will need to be sent to the following address: 696a Bel Air Road Bel Air, MD 21014. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thepuntique.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thepuntique.com.

90-Day Return Policy

At The Puntique, we want you to be delighted with your purchase. If for any reason you are not satisfied with your order, we offer a 90-day return policy from the date of delivery. Please read the following guidelines carefully to ensure a smooth return process:

Eligibility for Returns

  • To be eligible for a return, your item must be in the same condition as when you received it.
  • The item must be unworn or unused, with all original tags attached.
  • It should be in its original packaging.
  • You must provide proof of purchase or a receipt.

Initiating a Return

  • To start a return, please contact us at info@thepuntique.com to request a return authorization (RA) number and a return form.
  • Clearly write the RA number on the outside of the package.
  • Returns sent without an RA number will not be accepted.

Damaged or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will promptly evaluate the issue and make it right.

Non-Returnable Items Please note that certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

Exchanges

  • The quickest way to receive the item you want is to return the original item as per our return policy and place a separate order for the new item.

European Union 14-Day Cooling Off Period

  • For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The same conditions as above apply.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or denial of your refund.
  • If approved, refunds will be processed to your original payment method within 10 business days.
  • Please allow additional time for your bank or credit card company to process the refund.
  • If more than 15 business days have passed since your return was approved, please contact us at info@thepuntique.com.

Return Shipping

  • Customers are responsible for the cost of return shipping.
  • We will cover the cost of shipping the exchanged item to you one-time only.

Conditions for Returns

  • All returns or exchanges must be received within 90 days of receiving your order.
  • Returned and exchanged items must be unworn and in new condition.
  • Items must be returned in their original packaging.
  • Footwear must be returned in the original shoebox, which must be in new, intact condition.
  • Items not in their original condition and packaging, including cleanliness, may be subject to a 10% restocking fee per item.
  • Worn shoes are not eligible for replacement or refund.

Contact Us If you have any questions or need to initiate a return, please reach out to us at info@thepuntique.com.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thepuntique.com.

To qualify for a refund remember to:

Please write to customer service at info@thepuntique.com and request an RA number and form to fill out. The RA number must be written on outside of the package, any packages without one will be refused and return back to you.

All returns or exchanges must be received back to us within 90 days of receiving your order.

All returned and exchanged items must be in unworn and in new condition. You must pack the original shoe box in another outside box as the original box must be in new intact condition. 

All items received back to us that are not in its original new condition and packaging which includes cleanliness, will be subject to a 25% restocking fee per item.

Shoes in worn condition will not be eligible for replacement or refund.

Returns initiated, but not deemed after inspection resalable at full retail value - including pairs with any scuffs, will not be processed. Customers will be notified and will be responsible for re-claiming their shoes. 

We do not reimburse for the return shipping.

We will ship your exchange back to you free of charge one-time only.

All items must be shipped back in accordance with the return instructions.